High-Tech Manufacturing
Enhancing IT Efficiency and Experience with
Orchestral Composer for AIOps Alert Management
A leading global semiconductor and infrastructure software company faced challenges with its artificial intelligence for IT operations (AIOps) alerting system, generating an overwhelming number of false positive alerts. By implementing the Orchestral Composer platform, the company automated the alert verification process, significantly reducing false positives and improving the IT experience for its operations team. This solution increased efficiency, allowed the team to focus on strategic initiatives, and enhanced the company's competitive position in the industry.
Our operations team was spending wasteful time verifying false positives delivered by a third-party AIOps alerting software. We were dealing with close to 45,000 false positives when only about 3,000 were genuine alerts. We decided to use Orchestral.ai's Composer product to develop a workflow that mimicked the manual process for the verification of alerts. Overnight, the operations team had more than ample time to focus on other strategic initiatives. Thanks to Orchestral.ai Composer's automated alert verification, actionable alerts were reduced by over 90%.
— Sr. VP, IT Operations
Challenge
The company's IT operations team faced several challenges with its AIOps alerting system:
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Alert Overload:
The AIOps software generated an excessive number of alerts, upwards of 4,500 per month, overwhelming the IT staff and decreasing productivity. -
False Positives:
90-95% of the alerts were false positives, leading to wasted time and resources on manual verification, which caused alert fatigue. -
Inadequate IT Experience:
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The combination of alert overload and false positives resulted in frustration and burnout among the IT staff, hindering their ability to focus on strategic initiatives.
Solution
The company implemented the Orchestral Composer platform, an event-driven, cross-domain operations orchestrator:
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Event-Driven Automation:
Composer processed alerts as events, executing verification workflows to eliminate false positives and trigger alerts only for genuine issues. This approach reduced manual effort. -
Integration with ITSM:
Composer integrated seamlessly with the company's ITSM system, streamlining alert management and maintaining a clear audit trail. This integration eliminated the need for human operators to manually trigger verification and remediation tasks, streamlining the process. -
Enhanced IT Experience:
Automating alert verification and remediation significantly improved the IT experience for the company's operations team. This allowed them to focus on higher-impact projects and strategic initiatives, contributing to a more positive and productive work environment.
Conclusion
The successful implementation of Orchestral Composer platform demonstrates the transformative potential of automated security orchestration in enabling secure remote operations. By addressing the challenges of manual access provisioning and revocation, the firm has maintained high data security levels while empowering its remote workforce to operate effectively. This case study highlights the importance of adopting innovative solutions to remain competitive in evolving workplace dynamics.
Next Steps
To learn more about how Orchestral Composer can revolutionize your organization's cloud migration strategy, please contact our sales team at sales@orchestral.ai or visit our website at www.orchestral.ai to schedule a demo.
Our experts are ready to assist you in unlocking the full potential of automation and driving your business forward.
Getting Started
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